Webshop
WTF Productions Oy (Business-ID 3115567-9, Keskuskatu 21, 81100 Kontiolahti, Finland. info@wtfproductions.fi) manages Heavy Metal Knitting B2C online shop registered in Finland. The prices shown include Finnish Value Added Tax (VAT) 24% or 10% but exclude shipping costs. Prices and shipping are subject to change.
Product information
We provide as accurate and helpful information as possible to our customers about our products. The product photos are chosen so that they represent the product and color the best, most realistic way possible. Please note that the colors may look different on different devices and monitors. Some of our yarns are hand dyed so please note that there might be variation between individual skeins and lots.
Ordering
The products are ordered on the webshop website by transferring them to the shopping cart and paying for the contents of the shopping cart by available payment methods. All customer information is treated confidentially. Unless specifically stated otherwise, the contact information requested in connection with an order is not used for purposes other than the delivery or clarification of the order. When ordering from the online store, you are required to read and be bound by the applicable terms and conditions.
After completing your order by checking out and paying, you will receive an order confirmation email to the email address given in the order form. Orders are shipped out twice a week (on Mondays and Thursdays). You will receive a confirmation of shipping via email once your order has been shipped.
Payment and payment methods
Credit card via Stripe.
Customs fees and duties
All international customers are responsible for their country’s customs fees and duties. Customs forms are filled out in accordance with Finnish and international law to reflect the value and contents of the parcel. The buyer is responsible for any VAT, tariff, duty, taxes, handling fees etc. required by the country for importing consumer goods. These fees are not collected beforehand and we cannot give an estimate because these fees vary greatly around the world. It is recommended that the customer research these fees beforehand so there’s no surprise charges when clearing the parcel through customs.
If the parcel doesn’t clear customs and is returned to us, you will not receive a refund for shipment and return costs. Also if the parcel cannot be delivered because of customs policy and therefore returned, we will not refund the shipping and return costs of the parcel.
Delivery time
Orders are shipped out twice a week (on Mondays and Thursdays). Our most common delivery times in Finland are 3-7 days depending on the order and delivery method. We are not responsible for delays caused by force majeure or for any indirect damage caused by delays. Delivery times around the world vary greatly depending on where the parcel is ordered.
CANCELLATION AND RETURNS
European Union: In the EU you have the right to cancel purchases made online within 14 days after you received your goods for a full refund. You can do so for any reason. You must inform us about canceling your order by a written statement by email (wtf@heavymetalknitting.com), and send the goods back within 14 days of informing us about the cancellation.
Other countries: You may cancel your order right after you have placed it, but we do not accept order cancellations after having shipped your order.
We are happy to accept returns and refund item(s) (excluding shipping costs) if you are unhappy with an item. You have to inform us about the return within 14 days of receiving your order, and return the goods without delay.
The buyer is responsible for the cost of the return postage. Please arrange for the parcel to be sent back via a carrier of your choice. Please save a receipt or proof of postage, as Heavy Metal Knitting cannot be held responsible for any goods lost in transit.
Any item for return must be in completely new and sellable condition. It must have the original tag and packaging. It may not have been used in any way. Item must be clean and in its original condition. Yarn cannot be made into a ball from a skein. Yarn that is re-skeined cannot be exchanged. Yarn skeins that have been opened for shipping (if delivery by letter has been chosen) cannot be exchanged or returned.
When the returned goods arrive, we will refund the items within 2-3 working days. Please note that shipping costs are not refunded.
Did you receive the wrong item?
The online orders are picked and shipped by hand by our shop staff. Customer service and efficiency are valued in our shop, but unfortunately mistakes do happen sometimes. We are very sorry if we sent you the wrong item. We kindly ask you to contact us immediately and we will handle the case and ship you the right product.
Return address:
WTF Productions Oy,
Leinikkitie 42,
80130 Joensuu, Finland
Unclaimed parcel
Failure to redeem is not the same as a refund or cancellation. For a non-redeemed parcel that has not been individually canceled, we charge a fee of 10 €.
Disputes
If the product is lost or damaged during shipment or otherwise does not correspond to your order, you must report the defect within 14 days in writing to the address listed in the Cancellation and Return Policy section or by sending an email to the contact email address. If the parcel is damaged on the way in the posession of the carrier, you must immediately file a complaint to the carrier.
